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Service and hotline support

Helping you out

The guarantee includes replacement of any defective part during the first year of ownership. Adaptations of hardware or software to special wishes are made, based on hourly fee. At the end of the first year, you can then decide if you want to make a service/hotline agreement or not. You can select a light version (A) or a more extensive version (B). ZOOMAS or a local service-partner will, after installation and test, also take care of training the operators.

If the operators experience a problem in the day-to-day work, they should first check the diagnostic screen, the state of the sensors will, in most cases, show where the problem is, so it can be corrected. The manual will explain what to do to solve the problem. A troubleshooting guide is included in the manual.

If none of this helps a hotline call may solve the problem. ZOOMAS or their Service Partner (depending on the country) will guide the operators, on the phone or Web Messenger. If it turns out to be a software problem, your service partner will try to fix this, using a modem hook up.

If this does not fix the problem, the local service partner will visit the site. The first year all this is included in the price. After that, you can choose to pay for what you actually use or make an agreement A) or B).